T&Cs

• Check-in & Check-out

Our check-in time is 2pm, and check-out 11am. Due to the size of the property, unfortunately we are not able to guarantee an early check-in or late check-out as it depends on occupancy. If an early arrival or later departure is your preference, feel free to get in touch with our concierge team and we’ll do our best to accommodate your request.

• Hotel Cancellation/Revision Policy

Guests will have the freedom to cancel or revise by 2pm Sydney time, 48 hours prior to arrival to avoid a cancellation penalty (including local taxes and credit card surcharge). The cancellation fee is equivalent to any accommodation cost that falls within the 48 hour period – this fee is non-transferrable. During peak periods and block-out dates, including New Year’s Eve, a cancellation policy of 14 days will apply.

Please note that we require any booking cancellation to be requested in writing via email to hello@paramounthousehotel.com.

• No Shows

Guests who don’t check-in on the day of arrival are considered no-shows and incur the charge of the first night of accommodation. The room is held until 11am of the following day and then released.

• Booking Amendments

In the event of travel plans changing, guests will have the liberty to amend their booking dates (subject to Hotel Cancellation Policy). Please note by doing this, hotel rates will fluctuate daily and booking dates that are adjusted will absorb the most current rate available on the day of the amendment.

• Early Departures

Guests who have checked-in and are seeking an early departure from their booking will need to advise the hotel by 2pm, 48 hours in advance in order to avoid paying the full room rate for that night.

• Group Booking Policy

Bookings of five or more rooms will be classed as a ‘group booking’ and as such additional conditions apply:
A full rooming list is required five days from arrival
Pre-payment in full is required 14 days prior to arrival
Booking cancellations or amendments after pre-payment will incur cancellation fees
Groups of 10+ rooms will require a 30% deposit (non-refundable/non-transferable) at the time of booking.

• Room Occupancy

Rooms are available overnight for a maximum of two adults.
When travelling with children, rooms are available for a maximum of two adults, one cot and one kid’s bed staying overnight.
Cot are available for kids up to 4 years old, Kids bed are available for children up to 10 years old.
When having guests to your room, no more than five adults are permitted in the room at one time. 

• Booking Guarantee and Payment

At the time of booking, the Hotel will take a valid credit card to secure the reservation.The Hotel will take a prepayment for the full amount of the booking tariff on the day of arrival, and process any extra charges after check-out.

• Credit Card On Arrival 

Upon arrival, the Hotel will request a valid credit card and supporting ID that corresponds with the booking name. The Hotel will authorise the nominated card for the amount of AU$75.00 per night, on top of the booking tariff. This is to secure any incidentals during the guest’s stay. The authorisation feature is only to verify the guest’s card and is not a form of purchase as it only advises the banking institution of any future transactions within our establishment.

*Guests will have the option to arrange third party payment however, the third party is required to complete the Hotel Credit Card Authority form and provide a scanned copy of their credit card (front and back) as well as a scanned copy of valid ID. This can be arranged by contacting the Hotel directly.

* Unless the option to cover room/incidental costs have been chosen, we will need a valid, physical credit card to be present upon arrival – we, unfortunately, unable to accept Apple Pay or PayWave/PayPass for Pre-Authorisations at this time.

* For security purposes, the Hotel does not accept cash as a form of deposit. Guests have the option to settle their account at the conclusion of their stay once all charges have been accounted for.

• Payments On Departure

Upon departure, the guest will have the option to pay their extras on their account using the authorised amount taken on arrival. If the guest chooses this option, the Hotel will activate the authorisation and complete the final balance of the guest account by using the current funds held (plus, any additional amount if applicable). Should the final amount be lower than the original amount authorised then the variance will be released by the guest’s bank within 5-7 business days, depending on their card provider. Guests that don’t have charges left owing on their account will have their authorisation released by their banking institution within 7-14 business days.

Payments that are made by debit/credit card will incur a 2% transaction fee reflecting bank charges incurred by Paramount House Hotel.

• Smoking Policy

Please be advised that the Hotel is 100% non-smoking including all rooms and balconies. A cleaning fee will apply if there is evidence of smoking in the rooms or balconies (AU$1,000 max).

• Room Damage, Theft and Cleaning Policy

Guests that depart leaving their room in an unpardonable state that requires excessive cleaning and extra time will incur additional cleaning charges. This will be processed against their nominated card used to guarantee incidentals from arrival. Furthermore, any damages made by guests will be on-charged. The damage recovery fee will include labour and materials. Any items taken from the room on departure will also be on-charged at the cost of replacement.

• Security and Eviction Policy