GUEST SERVICE AGENT
Full Time
About the role: Paramount House Hotel is currently seeking an enthusiastic and dedicated Guest Service Agent to join our Front Desk team on a Full Time basis.
The role involves a wide variety of responsibilities with the guest experience always at the forefront: taking care of the guest’s arrival and departure, responding to enquiries as well as performing administrative tasks and providing insightful advice on the local area.
The roster for this position changes weekly, with 5 shifts per week on a rotating roster. Shifts include a mix of: AM 7:30am-3:30pm / MID 10am-6pm / PM 2pm-10pm.
About you: Our ideal candidate has an appreciation for hospitality, possesses great written and verbal communication skills, is highly organized and detail oriented. The ability to carry out all tasks in a proficient manner, while providing an excellent service across all aspects of our Front Desk operation is essential.
Our ideal candidate would also meet the following criteria:
- Ability to multi-task in a high-volume work environment
- Minimum one year experience in a customer facing service role
- Availability to work five shifts a week, including weekends
- Have a valid RSA certificate or be willing to obtain it
- Have full working rights within Australia
NIGHT AUDITOR
Part Time
About the role: Paramount Hotel is currently seeking an enthusiastic and dedicated Night Auditor to join the Front Desk team on a part time basis.
The role involves a wide variety of responsibilities with the guest experience always at the forefront: taking care of the guest’s arrival and departure, responding to enquiries as well as performing administrative tasks and providing insightful advice on the local area.
The roster for this position is fixed: Wednesday & Thursday from 9:45pm to 7:45am (20 hours a week)
About you: Our ideal candidate has an appreciation for hospitality, possesses great written and verbal communication skills, is highly organised and detail oriented. The ability to carry out all aspects of the night operation in a proficient manner, while providing excellent service across all aspects of our Front Desk operation is essential.
The following criteria are also required:
- Strong ability to work independently, organise and prioritise tasks
- Minimum one year experience in a customer facing service role
- Have a valid RSA certificate or be willing to obtain it
- Have full working rights within Australia
STAFF BENEFITS
- Complimentary yearly hotel stays
- Discounted friends & family hotel stays
- Daily barista coffee
- Access to discounts via partnering brands
HOW TO APPLY
If any of the roles above sounds like a perfect fit for you, please reach out to us with your resume and cover letter to jobs@paramounthousehotel.com
If you’d like to offer an expression of interest for any other role, feel free to get in touch and we’ll keep you in mind for future opportunities.
