Here is a list of common questions and our common answers to them. If what you’re after is missing, please get in touch.

What are check-in and check-out times?

Check in from 2PM and check out before 11AM.

If you’re after a late check-out, just ask reception the day before and we’ll see what we can do.

How many guests can each room accommodate?

Generally, two. However please let us know if you are travelling with the little ones and we’ll see what we can do. Similarly, just let us know if you’re after a double room (two single beds) and we’ll get back to you with what’s available.

A “comments” section appears towards the end of the booking process and is the best place to pop these sorts of things down. Or alternatively you can speak to the team direct using the contact details down below.

What are reception’s opening hours?

Our lobby is open 24-hours a day, seven days a week.

What’s the easiest way to get to the hotel from the airport?

Honestly, if you’re coming from the airport with light luggage, the Airport Link train is easy and efficient. Particularly during peak times. You’ll need an Opal, available at airport stations, to travel.

Should the thought of public transport simply fill you with dread, just go with a taxi or pre-booked car. We’re only 20-minutes away.

Can I book multiple rooms?

Of course you can. Please email, message or call (contact details below) and we’ll make it happen.

Are rooms accessibility friendly?

Yes, we are accessibility friendly. Please use the “comments” box at the end of the booking process or get in touch with the team using the contact details below to let us know of specific requirements. We’ll then work out what room is most appropriate.

Do you have cots available for use?

Cots are available free of charge in every room for children aged 0-3 years.

Please note in our Loft rooms, the bed is on a mezzanine level, so the cot will be downstairs.

 

How do I change or cancel my booking?

The old fashioned way. Just call, message or email the team (contact details are down below).

Can I park at the hotel?

There is plenty of short-term metred parking on surrounding streets. For long-term however, we recommend using the Goulburn Street Car Park which is a four-minute walk away. Rates start from $10 per night.

Do rooms have Wi-Fi?

They do. Wi-Fi is provided in rooms, in the lobby, and in the PCP café. It’s free (as it should be).

Are there gym facilities?

The Paramount Recreation Club is situated on the rooftop of Paramount House and offers strength, boxing, yoga, pilates and personal training classes. Guests have unlimited access to these classes during their stay, simply contact front desk to book your session.