Here is a list of common questions and our common answers to them. If what you’re after is missing, please get in touch.

What are check-in and check-out times?

Check in from 2PM and check out before 11AM.

If you’re after a late check-out, just ask reception the day before and we’ll see what we can do.

How many guests can each room accommodate?

Generally, two. However please let us know if you are travelling with the little ones and we’ll see what we can do. Similarly, just let us know if you’re after a double room (two single beds) and we’ll get back to you with what’s available.

Cots are available free of charge for kids up to 4 years old. Kids beds are available for $30/night for children up to 10 years old. Not all the rooms can accommodate cots and kids beds, so please get in touch with our team at the time of the booking so we can assist you with your reservation.

What are the operating hours for the front desk reception?

Our lobby is open 24-hours a day, seven days a week.

Do you have gym and spa facilities?

Paramount House Hotel has a partnership with Premier Health and Fitness in Sydney’s CBD.

The gym is a short walk from the hotel at 170 Castlereagh St, it’s open between 5:30 am and 9:00 pm on weekdays, Saturdays and Sunday 8:30 am – 5:00 pm.

Facilities include a swimming pool, cold plunge, jacuzzi, steam and sauna rooms, walk-in fitness classes as well as weights & cardio equipment.

The price for our guests is $20/pp, including towelling service.

Your access key can be picked up from hotel reception, no need to book ahead.

How do I change or cancel my booking?

Booking amendments can be done on the phone, however we kindly request any cancellation to be in writing. Feel free to send us an email to hello@paramounthousehotel.com, our team will be more than happy to assist you.

What is your cancellation/revision policy?

Guests will have the freedom to cancel or revise by 2pm Sydney time, 48 hours prior to arrival to avoid a cancellation penalty (including local taxes and credit card surcharge). The cancellation fee is equivalent to any accommodation cost that falls within the 48 hour period.

During peak periods and block-out dates, including New Year’s Eve, a cancellation policy of fourteen days will apply.

The cancellation policy for group bookings vary depending on group size. Click here for full terms and conditions

How is the hotel responding to Covid-19?

Paramount House Hotel is currently taking proactive, preventative measures to ensure the health, safety, and well-being of our staff and guests from COVID-19 (Coronavirus) by closely following the Australian Government’s Department of Health guidelines and our own in-house COVID-Safe Plan.

If you have any questions please contact the front desk (24 hours) via email: hello@paramounthousehotel.com and we’ll be happy to assist you.

What’s the easiest way to get to the hotel from the airport?

Honestly, if you’re coming from the airport with light luggage, the Airport Link train is easy and efficient. Particularly during peak times. You’ll need either an Opal card, available at airport stations or a contactless debit/credit card. Museum and Central stations are a short walk away.

Should the thought of public transport simply fill you with dread, just go with a taxi or pre-booked car. We’re only 20-minutes away.

Can I book multiple rooms?

Of course you can. Please email, message or call (contact details below) and we’ll make it happen.

Are rooms accessibility friendly?

Yes, we are accessibility friendly. Please use the “comments” box at the end of the booking process or get in touch with the team using the contact details below to let us know of specific requirements. We’ll then work out what room is most appropriate.

Do you have cots available for use?

Cots are available free of charge for children aged 0-4 years.

Please note in our Loft rooms, the bed is on a mezzanine level, so the cot will be downstairs.

Unfortunately, cots cannot be setup in our Nook rooms.


Can I park at the hotel?

There is limited short-term metred parking on surrounding streets, however, for a longer-term option, the hotel has a partnership with 175 Liverpool Street Wilson Car Park (entrance via 26 Nithsdale Street) which is located just a 3-minute walk away.

All you’ll need to do is grab a ticket and get it validated with our reception at check-out for a special $30 overnight rate*. The parking charge will be added to your room account. If you have lots of luggage, we recommend dropping these off at the hotel before parking your car.

* For single entry/exit only. For after-hours access, please speak to our reception team. Entry height is 1.94m 

Do rooms have Wi-Fi?

They do. Wi-Fi is provided in rooms, in the lobby, and in the PCP café. It’s free (as it should be).

Do rooms have a TV?

All our rooms have a TV with Chromecast to allow a seamless access to streaming services and free to air TV.